Privacy Policy

Last updated: 01/05/2026

This privacy policy explains how Fable ("we", "us", "our") collects, uses, and protects your personal information when you visit meetatfable.com or interact with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

Fable is a café and restaurant located on Station Approach, Kew. For the purposes of data protection law, Fable is the data controller responsible for your personal information.

Contact details:

‍FableStation 9 Station Approach, Richmond, TW9 3QB

Email: hello@meetatfable.com]

Phone: [Insert phone]

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What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Name, email address, and phone number when you submit our contact form
Email address when you sign up to our newsletter
Booking details (name, contact information, party size, date, time, dietary requirements) if you reserve a table
Any other information you choose to share with us

Information collected automatically:

Technical data such as IP address, browser type and version, device information, and operating system
Usage data including pages visited, time spent on the site, and links clicked
Cookies and similar tracking technologies (see our Cookie Policy for full details)

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How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries submitted through our contact form
To process and confirm table reservations and event bookings
To send marketing communications, such as newsletters about events, seasonal menus, and offers (only where you have opted in)
To improve our website, services, and customer experience through analytics
To protect our website from spam and abuse using security tools such as Cloudflare Turnstile
To comply with legal obligations

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Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Consent: For newsletter sign-ups and non-essential cookies. You can withdraw consent at any time.
Legitimate interests: For analytics, security, and improving our service. We balance these interests against your rights and freedoms.
Contract: For processing bookings and responding to direct enquiries.
Legal obligation: Where we are required to retain or share information by law.

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Sharing Your Information

We do not sell your personal information. We may share it with the following categories of recipients:

Service providers who help us operate our website and business, including our website host (Webflow), analytics provider (Google), email and form processing platforms, and reservation systems
Security providers such as Cloudflare, used to protect against spam and malicious traffic
Legal authorities where required by law or to protect our legal rights

All third parties processing data on our behalf are required to handle your information securely and only for the purposes we specify.

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International Transfers

Some of our service providers (including Google and Cloudflare) may process data outside the UK and European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in line with UK GDPR requirements.

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How Long We Keep Your Information

We only keep your personal information for as long as necessary:

Contact form enquiries: Up to 12 months after the enquiry is resolved, unless an ongoing relationship requires longer
Newsletter subscriptions: Until you unsubscribe
Booking and reservation data: Up to 24 months for operational and legal record-keeping
Analytics data: Up to 14 months in line with Google Analytics defaults

After these periods, we either delete or anonymise your information.

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Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal information we hold about you
Rectification: Ask us to correct inaccurate or incomplete information
Erasure: Ask us to delete your information, where there is no compelling reason to keep it
Restriction: Ask us to limit how we use your information
Objection: Object to our processing where we rely on legitimate interests
Portability: Receive your information in a portable format
Withdraw consent: At any time, where we rely on consent
Complaint: Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [hello@meetatfable.com]. We will respond within one month.

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Cookies and Tracking

Our website uses cookies and similar technologies to function properly, analyse traffic, and improve your experience. We use a consent management tool (Klaro) to give you control over which cookies you accept.

For full details, please see our Cookie Policy.

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Marketing Communications

If you sign up to our newsletter, we'll send you occasional updates about events, menus, and offers. You can unsubscribe at any time using the link in any email or by contacting us directly. We will not share your email address with third parties for their own marketing.

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Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, and disclosure. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

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Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

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Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top will reflect any changes. For significant updates, we'll let you know through the website or by email where appropriate.

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Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Email: hello@meetatfable.com ]Phone: [Insert phone]Address: 9 Station Approach, Richmond, TW9 3QB

You can also raise concerns with the UK supervisory authority:

Information Commissioner's Office

‍Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: ico.org.uk

Helpline: 0303 123 1113